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Point of Sale & Fulfilment

Point of Sale & Fulfilment - Menzies Response

Venice Simplon Orient Express Case Study


POS fulfilment case study including call centre

Venice Simplon Orient Express brings the glamour and style of the roaring 20s to today’s travel fans. Aboard one of the most famous trains in the world, adventurers are invited to savour the beautiful surroundings, opulent interiors, sparkling crystal and luxury cuisine to create the most memorable journey of their lives. An important part of ensuring people know about the experiences on offer requires an effective brochure and point of sale campaign – which is where we come in.


We have been trusted with ensuring all of Venice Simplon-Orient-Express’s UK, German and French customers receive their brochures promptly and in top condition. When an order is received, our warehousing team will make sure the brochures are accurately packed and are received in a manner that reflects the quality of Venice Simplon-Orient-Express’s brand.

As the London offices are Venice Simplon-Orient-Express’s global marketing headquarters, we will be warehousing and distributing their point of sale (POS) materials across the world – making sure it arrives precisely where and how the company want it.

Venice Simplon-Orient-Express are using Empower, our online ordering portal, to seamlessly manage and oversee their point of sale fulfilment, meaning orders can be made from anywhere in the world with the click of a button and processed automatically here by us. Empower should make connecting their offices from different countries, and even continents, quick and easy.


The activity will last for three years, hopefully allowing a great number of people to enjoy the spectacular trips on offer from Venice Simplon-Orient-Express.

What Venice Simplon-Orient-Express have to say

“They have seamlessly transferred all our stock from our previous fulfilment house and is successfully distributing our brochure in an efficient and cost effective manner which we are immensely happy about.

Being new clients we have had our worries, especially when moving large volumes of stock and fulfilment. However our account handler has helped us every step of the way and always been at the end of the phone managing all our demands.”