Welcome to Menzies Response

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Homeware Fulfilment

Homeware Fulfilment - Menzies Response

Let us take care of the essential backstage operations leaving you to focus on business.

Menzies Response has the expertise, experience and capabilities to perform all the essential backstage operations required for your business to operate at high levels. Taking away this distraction allows you to focus more on areas of importance and what matters to your business.

By uniquely consolidating skills, infrastructure, processes and the latest kit we become a full service logistics business which supports you in your journey along the supply chain, helping to grow and drive your business forward.

Homeware Fulfilment

Allow Menzies Response to fill the gap in your supply chain journey by making the most of our outsourced logistical services for the fulfilment of your homeware goods. By tapping into our strategically located warehouses across the UK, Menzies Response will safely stock all your  homeware goods and offer full UK distribution.

Our WMS system will seamlessly integrate into your systems and allow us to process all orders in real-time, be it by telephone or Ecommerce. Using this method allows automated plotting of picking routes and means your homeware goods are accurately picked, packed and ready for distribution from point of order in the quickest way possible.

We can further support you with our UK based call centre that focuses on customer care through a multitude of channels. Whilst being the guardians of your customer service we are also fully PCI Compliant and can process orders, take payments and handle returns.

Let us support you with our range of Homeware Fulfilment Services

Outsource your Ecommerce Fulfilment to us and concentrate your own resources on increasing sales. Let us take away the burden of servicing demand through the inevitable peaks and troughs of trading.

Microsoft Dynamics AX Technology: Allows our in-house developers to integrate our system with your transactional website or your business management software.

Barcode Technology: Keeps track of your products from storage to delivery and will ensure total clarity along the process. 

Benefits: 

  • Bespoke service package
  • Seamless integration into your system
  • Microsoft Dynamics AX technology
  • In-house developers
  • Bar code technology
  • Reduced labour and increased efficiency
  • Tailored reporting

Bespoke Warehouse Management System (WMS) + Our Dynamic Staff = Accurately handpick, and pack goods then distribute in one efficient process.

Benefits:

  • WMS intuitively automates the most efficient picking route
  • Flexible and cost-effective
  • Lower turn-around time
  • Increased productivity, efficiency and accuracy
  • Implemented Service Level Agreements (SLAs)
  • Experienced staffing

Menzies Response can take away the complications of your returns management process (Reverse logistics) through our integrated solutions.

Returned items are quality checked

Goods re-shelved for re-purchase         

Replacement items distributed promptly         

 Excellent service enhances customer satisfaction which drives up loyalty and repeat purchase

Benefits:

  • Seamless, efficient process
  • Quality checked
  • Re-shelved for purchase
  • Distributed replacements
  • Cost-effective
  • Increased customer satisfaction
  • Less hassle for you

Our warehousing and stock management complexes are strategically located throughout the UK.

We offer flexible solutions giving you room for growth, as well as accommodating the seasonal fluctuations of your business.

Benefits:

  • Bespoke service package
  • Experienced, efficient staff
  • CCTV security systems – be assured that your stock is safe with us
  • Bespoke barcoding technology for tracking Handheld devices
    • register when items are delivered to our warehouse
    • allocate stock locations
    • less waste and human error
  • Experience working with fragile and high value items
  • Dedicated temperature controlled stock space in our warehouse to manage the picking and packing process for products requiring extra precautions

We know that customer service and brand identity are two of the most important factors in customer retention. That’s why we’re passionate about helping you to maintain the highest levels of customer service.

We will monitor calls & enquiries, answer questions and assist in solving problems across various channels. We’ll also assign dedicated agents that are trained to your requirements and expectations, ensuring your customers always feel they are talking directly to your company.

That’s how we deliver results.

Benefits:

⇨ Open late, seven days a week

⇨ Bespoke scripting

⇨ Highly trained and experience dedicated agents

⇨ Training based on individual client requirements

⇨ Cross-selling

⇨ Trouble shooting advice

Want improved delivery options for your customers and retail outlets?

Want to cut down your distribution costs?

As part of the Menzies Distribution Group, we have a huge infrastructure and provide an efficient, cost-effective, dependable, high quality service.

All of our delivery solutions are ‘cherry-picked’ to ensure you get the best service at the lowest price.

Benefits:

  • Significant buying power with the biggest logistics companies in the UK
  • Huge Infrastructure
  • We integrate with your business systems to allow for sophisticated automation in communication and processes
  • Parcel supply chain logistics, Bulk logistics and Click and Collect services

More information can be found by clicking the following link: Distribution Services

Questions? We’re ready and waiting to respond…

Call 01233 211 010 or complete the form below to find out how Menzies Response can help grow and drive your business forward in partnership.

Begin your supply chain journey with us today.