Guide Dogs UK Shortlisted in the Ecmod Direct Commerce Awards 2018.
We’re delighted to report that our long-term fulfilment partner Guide Dogs UK have been shortlisted in the Ecmod Direct Commerce Awards 2018.
These awards have spearheaded the recognition of business excellence for organisations engaged in direct to-customer retailing across traditional and newly emerging channels. Now in its 20th year, these unique Awards seek to celebrate the achievements of businesses of all scales and at all stages of development.
The shortlisted entry is for their ecommerce offering ‘Dogalogue’
What is Dogalogue?
When you buy your cards and gifts from Dogalogue, the Guide Dogs’ online charity shop, you are helping to change the lives of blind and visually impaired people as 100% of the profits go direct to Guide Dogs UK.
Guide Dogs UK have been entered into both the ‘Charity catalogue’ category and the ‘Annual sales of up to £5M B2C’ category.
Information provided in their submission relating to customer care.
We work very closely with our fulfilment house and our web developer, to ensure that the customer experience is seamless; whether customers order online, by phone, or by post.
Great care and attention has been paid to processes at the warehouse and we have managed to reduce damages by 94% over the last five years, down to just 0.01% of orders. Our number of mispicks has also reduced by 26% over the last five years, and by 7.4% year on year. Refunds are also down to a historic low.
Menzies Response are delighted to be able to work with Guide Dogs UK and operate as their fulfilment house of choice. A dedicated company that is focused on empowering and bettering the lives of others, a very deserving winner in a fantastic category.